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Frequently asked questions
FAQ
Our build process is composed of three main phases, all of which you, the client, will have creative control of from beginning to end.
Step 1.
VISION. Your camper van build process will begin alongside one of our build specialists, who will mentor you throughout the design phase.
Step 2.
3D BLUEPRINTS. This is when you begin to perfect your campervan design and placement of the components to your desired van specifications.
Step 3.
BUILD. The Boulder Campervans crew will begin preparing your chassis and handcrafting each component of your build, with your guidance and involvement throughout each step.
*we currently only work on Mercedes Sprinter or Fort Transit chassis.
It currently takes our Boulder Campervans crew about 10-12 weeks (or 2 and a half to 3 months) from start to finish to complete a custom camper van build. Model Van conversions typically take about 2 and a half to 3 months to complete, though this can vary depending on which layout is chosen and upgrades/additions requested by the client.
Of course! We would be happy to give you a tour of our facility, introduce you to our team, and show you firsthand the craftsmanship and quality involved throughout our campervan conversion process.
We just ask that you please schedule your visit with us in advance so we can give you the time and attention you deserve. You can email us at info@bouldercampervans.com (info@bouldercampervans.com)or call (303) 539-6996.
Please give us a call at (303) 539-6996, or email info@bouldercampervans.com t(mailto:info@BoulderCampervans.com?subject=Interested in a Custom Build!)o see when we have availability to start your build. A $1,500 non-refundable deposit is required to get on the Boulder Campervans van build schedule.
Once we have completed your 3D blueprints with your approval, we require 2 stages of payments: first, 75% of your van build cost is due 3 months before build start date. Then, the final 25% of your van build cost is due when your build is complete.
We offer 3D camper van blueprints on all of our BCV custom builds. We will go back and forth until your dream camper van is perfect and has everything you are looking for. From material, fabrics, colors and placements, we want your build to be tailored to your specific wants and needs. This process can take 1-2 months of just designing, depending on the details of your build.
The main factors in deciding what drivetrain to choose when purchasing a van are terrain and weather conditions.
4x4/AWD vans are going to be costlier for the client during the initial van purchase.
We have found that 2WD vans are very capable on most unpaved or forest service roads, as long as you are operating it in dry conditions.
Please note that with camper vans being as heavy, long, and tall as they are, will never be able to handle serious off-roading.
4X4/AWD vans are ideal if you live in, or plan to travel to, a wet climate or once the snow falls, as they may give you better traction and peace of mind when traveling regularly.
Yes, we provide high-quality camper van servicing from a highly experienced, knowledgable team. Boulder Campervans offers van servicing and maintenance in Boulder Colorado. Our Services include but are not limited to Heater & A/C Installations and repairs, Exterior & Interior modifications, Electrical plumbing installations and repairs, partial interior van build outs, & more! Curious about our service offerings? Give us a call! 303-539-6996 (this is at the discretion of our service department and whether or not it's in our scope of work).
To view the service and maintenance we can provide or to schedule an appointment, visit our Van Service + Maintenance page here. (https://www.bouldercampervans.com/service)
Yes! All custom van builds at Boulder Campervans are four-season insulated. This means that our campervans are double-insulated on the ceiling and walls, the floor is insulated, and the battery and water tank(s) are covered in heating pads for extra protection during the colder months. Have questions about winterizing your campervan? We're happy to help!
Absolutely! We are all about inclusivity here at Boulder Campervans, and we're happy to work with our clients to ensure your van works for your specific needs. We have built vans for clients in wheelchairs and with other disabilities in the past. And we will do our best to create a custom converted van that works for clients with disabilities.
RV Concierge Service provides exclusive access to a network of handymen for RV and campervan owners. Whether you're on the road or parked at a campsite, you can rely on our skilled professionals to handle any maintenance or repair needs your vehicle may have.Tiered Membership Levels:
1. Standard Membership:
• Annual Fee: $2,500
• Services Included:
• On-Demand Maintenance: Access to a 24/7 hotline for troubleshooting problems while on the road.
1. Premium Membership:
• Annual Fee: $5,000
• Includes Standard Membership Benefits Plus:
• Priority Scheduling for service at our Boulder location: Guaranteed appointment scheduling within 48 hours for maintenance and repairs.
• Discounts: Exclusive discounts on parts, accessories, and services from partnered vendors.
1. Elite Membership:
• Annual Fee: $10,000
• Includes Premium Membership Benefits Plus:
• VIP Service: Expedited response times and priority service for all requests.
• Customization and Upgrades: Assistance with customizations, upgrades, and enhancements tailored to preferences.
• Emergency Assistance: 24/7 emergency assistance for unexpected breakdowns or urgent repairs. Our team will dispatch a qualified handyman to your location promptly.
• Pre-Trip Inspections: Before hitting the road for your next adventure, schedule a pre-trip inspection to ensure your RV is in top condition. Our technicians will thoroughly check all systems and components for safety and reliability.
1. Ultimate Membership:
• Annual Fee: $15,000
• Includes Elite Membership Benefits Plus:
• Maid Service: 10 scheduled cleanings and maintenance of your RV, including cleaning black tanks and winterizing vans.
• Detailing: Professional detailing services for your RV or van, keeping it in pristine condition inside and out.
• Personalized Concierge: Dedicated concierge service for all your travel needs, from trip planning to reservations and beyond.
This return policy only applies to products purchased from our website and does not cover services or builds.
As a reseller, we operate in accordance with the return policies established by our vendors. Boulder Campervans disclaims any direct responsibility or liability for the products we sell, as we are not the manufacturer or originator of these products. Any claims or issues arising from product quality, functionality, or defects must be directed to the respective vendor or manufacturer, in line with their stated terms and conditions.
The products must be in new condition and arrive back at our facility in new condition. Parts that have been used or installed are not eligible for return. Returns and what is an error or defect is at the sole discretion of Owl.
**RETURN PROCESS**
To initiate a return, contact our customer service team at **service@bouldercampervans.com**. Once your return is approved, securely package the item in its original packaging, include proof of purchase, and mail your return to:
**Boulder Campervans**
Attn: Returns – [Last Name]
4820 Sterling Drive
Boulder, CO 80301
**Return Shipping Options:**
- Customers are responsible for all return shipping costs and any applicable restocking fees, as outlined in the supplier’s terms and conditions.
- We strongly recommend using a trackable shipping method to ensure safe delivery.
**REFUNDS**
Once we receive and inspect your return, we will process your refund or exchange. Please allow up to **30 days** from the receipt of your item for processing. Refunds may take **1–2 billing cycles** to appear on your credit card statement, depending on your card issuer.
If you receive a defective or damaged product, please contact us immediately to arrange a replacement or refund.
**QUESTIONS**
For any questions regarding this policy, please contact us:
**Phone:** 303-539-6996
**Email:** service@bouldercampervans.com
Frequently Asked Questions
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